Privacy Policy

Introduction

At Fiaa, we value your privacy and are committed to protecting your personal information. This Privacy & Return Policy outlines how we collect, use, and protect the information you provide to us when you visit or make a purchase from our store. Additionally, it explains our return policy for purchases made on our site. By using our website, you agree to the terms outlined in this policy.

Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Order Information: When you place an order, we keep a record of your purchase history, including product details, prices, and delivery information.

Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products you view, what websites or search terms referred you to Fiaa, and how you interact with our site.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Orders: Your personal and order information is used to process and fulfill your orders, including sending order confirmations, processing payments, arranging shipping, and providing customer support.

To Communicate with You: We may use your contact information to send you updates about your order, respond to inquiries, and provide you with information about our products, services, and promotions.

To Improve Our Services: We use the device and order information to help us improve our website, tailor your shopping experience, and understand how our customers use our site.

For Marketing Purposes: With your permission, we may send you marketing communications about our latest products, special offers, and other updates from Fiaa.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information with third parties to help us use your data as described above. For example:

Payment Processors: We share your payment information with payment processors to complete your transactions.

Shipping Partners: We share your shipping information with our delivery partners to fulfill your orders.

Legal Compliance: We may disclose your information if required by law or if you violate our Terms of Service.

4. Your Rights

If you are a resident of certain jurisdictions, you may have the following rights regarding your personal data:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.

Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling any legal, accounting, or reporting requirements.

6. Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.